Skoda Auto India has continued to expand its customer-centric initiatives with the inauguration of its first-ever Express Care facility at Kun Motor Enterprises in Chennai, Tamil Nadu. Located at Perungudi on OMR Road, this facility further strengthens the brand’s aftersales network and commitment to enhancing the ownership experience, while also introducing Skoda Express Care, a new offering under the Skoda Super Care programme aimed at delivering greater convenience and efficiency to customers.
The aftersales facility spans 27,900 sq. ft. and is equipped with 16 service bays. Skoda Auto India currently has 10 Customer Touchpoints in Chennai and 31 Customer Touchpoints across 14 cities in Tamil Nadu, including Chennai, Coimbatore, Cuddalore, Dindigul, Hosur, Karur, Madurai, Namakkal, Pollachi, Salem, Thanjavur, Tiruppur, Trichy, and Vellore.
Commenting on the inauguration, Ashish Gupta, Brand Director, Škoda Auto India, said, “2026 has been a year of strengthening our connection with customers through a focused product offensive, customer-first initiatives, and an unwavering commitment to delivering greater value throughout the ownership journey. The inauguration of our first Express Care facility in Chennai is a natural extension of that philosophy. Introduced under the Skoda Super Care programme, which offers customers four years of standard warranty, four years of roadside assistance, and four labour-free services, Skoda Express Care further strengthens our commitment to delivering greater convenience and peace of mind. As we continue to expand our network and get closer to customers, Chennai and Tamil Nadu remain important markets for us, and through this new facility and our growing network, we are reinforcing our commitment to providing customers with the highest standards of care and support.”
Mr. Arun Uppuswamy, Dealer Principal, Kun Motor Enterprises Pvt. Ltd., said, “Kun Motor Enterprises shares a long-standing and successful partnership with Škoda Auto India, with multiple sales and aftersales Touchpoints serving customers across Tamil Nadu. We are proud to further strengthen this association by launching Skoda Auto’s first-ever Express Care facility in the country. This new facility reinforces Skoda Auto’s commitment to delivering an enhanced ownership experience through efficient processes, skilled manpower, and high-quality service standards, while upholding the values that define the Skoda brand.”
Complementing our broader customer-focused ownership ecosystem under the Skoda Super Care Programme, the Škoda Express Care features dedicated service infrastructure, advance job card preparation, parts pre-kitting, certified technicians working through a parallel workflow model, and real-time service tracking through WMS 2.0. Available across the current Škoda model range for eligible periodic maintenance visits, Express Care is designed to deliver a more streamlined and efficient service experience while maintaining Skoda’s quality standards.
Over the past few years, Skoda Auto India has expanded its network from over 120 Touchpoints in 2021 to over 335 Touchpoints across 185 cities. The company remains steadfast in its goal of getting closer to its customers and reinforcing its commitment to providing a seamless customer experience across India.